Limited Manufacturer Warranty for CPAP Machines

Warranty on CPAP Machines

All the CPAP machines we sell come with a 1 to 3-Year Limited Manufacturer's Warranty. This Limited Manufacturer's Warranty is available to the initial consumer only. It is not transferable. Limited Manufacturer's Warranty protects your main unit from defects or damage because of materials or workmanship. This warranty does not protect replacement parts and your main unit against daily wear and tear, water damage, negligence, accident, or improper use. Misuse, abuse, or water damage will nullify the warranty period.

If your machine malfunctions while under warranty, please contact us by email at shop@hellosleep.ca and provide us with the following:

• Brief description of the issue
• Photos and/or videos to better help us diagnose the issue 
• The product's SN/REF/LOT numbers

A specialist will complete a troubleshooting checklist with you. If the problem persists, we can apply for the Manufacturer's Warranty. This warranty is approved at the discretion of the manufacturer and HelloSleep.ca cannot be held responsible for the manufacturer denying a warranty claim. You will be responsible for shipping the unit to us at your own cost and HelloSleep.ca will work with the manufacturer for repairs and return the unit back at our cost. This process typically takes 4-8 weeks.

Fisher & Paykel Limited Manufacturer Warranty

Fisher & Paykel Healthcare warrants that their CPAP units (excluding consumable items forming part of the CPAP delivery system) when used in accordance with instructions, shall be free from defects in workmanship and materials and will perform following F&P Healthcare’s product specifications. This is for a period of 3 years from the date of purchase by the end user only. If an extended warranty was purchased, for that extended warranty period from the date of purchase by the end user. CPAP Masks have a warranty period of 30 days from the date of purchase by the end user.

Philips Respironics Limited Manufacturer Warranty

Philips Respironics has a 3-Year replacement warranty with an option to purchase a 2-Year extended warranty on the DreamStation 2 Auto Advanced CPAP Machine.

Ozone and UV light cleaning products are not currently approved cleaning methods for Philips Respironics devices or masks and do not remediate the current recall. Please follow the cleaning instructions within the owner's manual for your Philips CPAP devices and products. 

Click here to read Philips' update on the use of ozone cleaner devices.

Resmed Limited Manufacturer Warranty

Resmed's warranty period for CPAP Machines in Canada (AirSense 11, AirSense 10 and AirMini) is 3 years from the date of purchase by the end user excluding the external power supply units. 

Resmed's Limited Manufacture Warranty may affect whether you choose to use an ozone cleaning device (including but not limited to Soclean 2 and mini portable cleaners) with your Resmed machine. With the increased use of ozone devices, Resmed observed that prolonged and repeated use of ozone may eventually cause internal damage to Resmed machines, leading to an increase in motor noise. Resmed is enforcing cleaning instructions in its user manual.

Resvent Limited Manufacturer Warranty

Resvent warrants that its iBreeze CPAP units (excluding consumable items forming part of the CPAP delivery system) when used in accordance with instructions, shall be free from defects in workmanship and materials and will perform according to product specifications. This warranty is valid for a period of 3 years from the date of purchase by the end user.

This warranty does not cover consumable components such as masks, tubing, filters, water chambers or power cord which are subject to regular wear and replacement.

The device must be used and maintained in accordance with the user manual. Damage resulting from improper use, unauthorized modifications, or use of unapproved cleaning methods may void the warranty.